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Laughter Feeds the Writing Muse

It’s one o’clock in the morning and I really should get to sleep. Yet, I can’t stop smiling and I’m still laughing. I have to write. Now. Why?

I just finished a rather long telephone conversation with a technical support person. I can honestly say that it was the most enjoyable tech support call I’ve ever experienced. And when you have something to write about, it’s best to write while the experience is fresh in your mind.

What does this have to do with writing? Nothing. And everything.

Nothing because I initiated the call due to a problem using one of my devices. Everything because after the man helped me figure out how to correct the problem, I asked him how I could use another feature.

The man who answered my call for help had a lovely British accent, or so I thought—it turns out he’s from Capetown, South Africa—not British at all. And he had a sense of humor, which is much needed by any tech support person who helps me because by the time I contact tech support, I usually am so lost that I’m not very coherent. To each of his questions, I could only answer, “I don’t know” or “I don’t remember” laughing giddily at myself. He took my answers in stride and even laughed along with me. I was impressed.

He gently and patiently guided me through the steps to activate the feature I wanted to use, encouraging me at every step by saying, “Brilliant,” to my comments in such a way that by the end of our conversation I actually felt brilliant.

I am grateful for that wonderful conversation with a brilliant man halfway around the world in Capetown, South Africa—Thank you!

You made my day!

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